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Terms and Conditions

General Terms and Conditions

This is a translation of our German terms and conditions (Allgemeine Geschäftsbedingungen), provided for your convenience. In case of any discrepancy, the German version prevails.

  1. Scope The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
  2. Contracting party, conclusion of the contract The purchase contract is concluded with ORGMAG Holding OÜ, Uus-Sadama tn 25, 10111 Tallinn, Estonia (registration number 14543514). The presentation of the products in the online shop does not constitute a legally binding offer but a non-binding online catalogue. You can first place our products in the basket without obligation and correct your entries at any time before submitting your binding order, using the correction aids provided and explained for this purpose in the ordering process. By clicking the order button, you place a binding order for the goods in the basket. Confirmation of receipt of your order is sent by e-mail immediately after the order has been submitted. When paying with PayPal, the contract is concluded as follows: during the ordering process you are redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After the order has been placed in the shop, we ask PayPal to initiate the payment transaction and thereby accept your offer. When paying by credit or debit card (including via Apple Pay or Google Pay), Klarna or another payment method offered through our payment service provider Stripe, the contract is concluded as follows: when you place the order, you transmit your payment details to Stripe or are redirected to the page of the respective provider (e.g. Klarna or your bank) to confirm the payment. After your confirmation, we request the payment via Stripe immediately after the order and thereby accept your offer.
  3. Contract language, storage of the contract text The language available for concluding the contract is German. We do not store the contract text.
  4. Delivery terms Shipping costs are added to the stated product prices. You can find the amount of the shipping costs and the delivery times on our Shipping & delivery page. We deliver to all countries of the European Union and to the United Kingdom, and only by shipment. Unfortunately, collection of the goods is not possible. We do not deliver to parcel lockers (Packstationen).
  5. Payment The following payment methods are available in our shop (you will see which of them are offered for your delivery country during the ordering process): Credit or debit card, Apple Pay, Google Pay, Klarna and, depending on the country, iDEAL, Bancontact, EPS, SEPA direct debit or Przelewy24 Payments are processed by the payment service provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. When paying by card, Apple Pay or Google Pay, the invoice amount is charged when the order is completed. With Klarna, iDEAL, Bancontact, EPS and Przelewy24 you are redirected to the page of the respective provider or your bank to confirm the payment; Klarna’s terms also apply to Klarna payments. With SEPA direct debit, you grant us a direct debit mandate during the ordering process; the amount is collected from your account. PayPal During the ordering process you are redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or first register, verify your identity with your login details and confirm the payment instruction to us. After the order has been placed in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is then carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
  6. Retention of title The goods remain our property until paid for in full.
  7. Warranty and guarantees Unless expressly agreed otherwise below, the statutory liability for defects applies. For used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. The above restrictions and shortened periods do not apply to claims for damages caused by us, our legal representatives or vicarious agents
  • in the event of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty and fraudulent intent,
  • in the event of breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the contracting party may regularly rely (cardinal obligations),
  • within the scope of a guarantee promise, if agreed, or
  • insofar as the scope of application of the German Product Liability Act (Produkthaftungsgesetz) applies.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop. Customer service: you can reach our customer service for questions, complaints and objections on working days from 9:00 to 18:00 by e-mail at info@organicmagnesium.de

8. Liability For claims for damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

  • in the event of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of application of the German Product Liability Act (Produkthaftungsgesetz) applies.

In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the contracting party may regularly rely (cardinal obligations), through slight negligence on our part, on the part of our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

9. Dispute resolution We are willing to take part in out-of-court dispute resolution proceedings before a consumer arbitration board. The competent body is the Universalschlichtungsstelle des Bundes, Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, www.verbraucher-schlichter.de.